Privacy Policy

Last Updated: August 15, 2025

VetaTek, LLC (“VetaTek,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites (the “Site”), VetaTek-owned applications (the “Apps”), or other software and services we provide (together, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect personal and non-personal information in the following ways:

1.1 Information You Provide Directly

Name, email address, phone number, job title, company name, and other contact details.
Information you submit through forms, support requests, event registrations, or newsletter sign-ups.

1.2 Information Collected Automatically

Log Data: IP address, browser type/version, device information, referring/exit pages, date/time of visit, and time spent on pages.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies for analytics, personalization, and advertising. See Section 7 for more details.
App Usage Data: When using our Apps, Microsoft Dynamics 365 and related platforms may collect usage and log data. VetaTek does not access Dynamics log data unless explicitly provided for support or integration purposes.

1.3 AI-Related Data Processing

When you use features or services powered by Artificial Intelligence (AI), including Copilot, Azure AI, or other machine learning models, we may process your inputs (queries, text, files, and other submitted content) and outputs to:
- Provide responses or perform requested actions.
- Improve model performance and accuracy.
- Detect misuse and ensure compliance with applicable laws and policies.
AI processing may be handled by third-party providers (e.g., Microsoft Azure OpenAI) under their privacy and security terms.

We do not use AI to make automated decisions that have legal or similarly significant effects without human review.

2. How We Use Your Information

We use personal information for:

Providing, operating, and improving the Services.
Responding to inquiries and support requests.
Sending newsletters, updates, and marketing communications (with opt-out options).
Personalizing content, advertising, and recommendations.
Performing security monitoring, fraud prevention, and compliance checks.
Research, analytics, and AI model improvement (where applicable).

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal information under one or more of the following legal bases:

Consent – when you opt in to receive marketing communications or use optional features.
Contract – when processing is necessary to provide the Services you requested.
Legal obligation – when required to comply with laws or respond to lawful requests.
Legitimate interests – for business operations, analytics, and improving the Services, provided your rights are not overridden.

4. Your Privacy Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your data.
Opt out of marketing communications.
Opt out of targeted advertising and certain profiling.
Request a copy of your data in a portable format.
Object to or restrict processing of your data.

To exercise your rights, contact us at contact@vetatek.com. We may need to verify your identity before fulfilling your request.

California residents can learn more about their rights under the CCPA/CPRA in Section 9 below.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. When no longer needed, data will be securely deleted or anonymized.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who help us operate the Services (e.g., hosting, analytics, AI providers, marketing platforms).
Business partners when jointly offering products or services.
Legal authorities when required by law, court order, or to protect our rights and security.

All third parties handling personal information on our behalf are bound by confidentiality and data protection obligations.

7. Cookies & Tracking Technologies

We use:

Essential cookies – required for the Site to function.
Analytics cookies – to understand how users interact with our Site.
Advertising cookies – to deliver relevant ads on other platforms.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

You can manage cookies through your browser settings or by using our cookie consent tool (where applicable).

8. Security

We use commercially reasonable measures such as encryption, secure hosting, and access controls to protect your information. However, no transmission or storage method is 100% secure.

9. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have the right to:

Know the categories of personal information we collect and the purposes for which we use it.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information (we do not sell personal data).
Limit the use of sensitive personal information.

You can exercise these rights by contacting contact@vetatek.com.

10. International Data Transfers

If you use our Services from outside the U.S., your information may be transferred to and processed in the United States or other countries that may not have the same data protection laws. We use appropriate safeguards (such as Standard Contractual Clauses) for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date and, if changes are material, provide additional notice (such as by email or a website banner).

Contact Us

If you have questions, requests, or complaints about this Privacy Policy, you can contact:

Data Protection Officer:
James Anderson
Email: dpo@vetatek.com

General Inquiries:
Email: contact@vetatek.com
Phone: +1 619-483-4105